Gabriela Tavares steps into new Customer Care and Training Manager role at Clarity

Last year we identified the need to appoint someone to manage the roll-out and implementation of Clarity Software Systems for new clients, to manage the training we provide and to implement a new Clarity Customer Care program.

The focus of new client care, training for both new and existing clients and pro-active communication are keys in our Customer Care strategy. Planning and bringing these to reality is the role of our new Customer Care and Training Manager.

In searching for the right person for the role, we approached Gabriela Tavares.

Dougall LoveMarch 11, 2015Clarity, Customer CareComment

Counting the Cost of Online Bookings

There is a business maxim I've found to be true that says "save costs and you save cents, increase revenue and you increase dollars". Integration between your Property Management System and your OTA's allows you to publish your availability in real-time rather than managing it manually and conservatively to prevent overbooking. You create the opportunity for every possible booking.