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Hospitality Software Solutions

SUPPORT, TRAINING AND IMPLEMENTATION

Where Clarity stands above the rest

When you choose Clarity, you get our local people onsite and onside. From implementation to staff training, and our local support team available 24/7, you’ll love our team as much as our software.

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Time and time again we hear the pains of hotels not being able to change or properly configure their systems to suit their needs, and the pains of not having a local team to reach out to.
Clarity removes these pain points by providing the best support on the market.

Support

  •  24/7 on-call support by Clarity people

  • Real People, based in Auckland, New Zealand and Enderby, UK

  • Cloud hosted option reduces call out time and cost

  • Remote access for hands-on problem resolving by technicians

  • Underpinned by full support management system, with full site details and site history

  • A choice of Support Level Agreements available

Implementation

  • Pre-installation consulting, planning and parameterisation

  • Site audit of IT equipment and facilities if required

  • On-site installation

  • Free of charge installation and configuration for Cloud hosted sites

Training

  • On-site or ‘classroom’ training options

  • Full or customised training options

  • Full training notes and practice examples provided

  • Training database always provided with each installation

  • Always-available online Knowledge Base, Videos, Examples